Preventing Homelessness in Reading

Work at Launchpad

We don’t think there are many better places to work than Launchpad. Join our committed team and you’ll soon realise you’re part of something big.

You’ll do meaningful work every day, with the chance to see first-hand what a difference your efforts make to vulnerable people in Reading. It’s hard work, but it’s unbelievably rewarding and a lot of fun. It also gives you the chance to meet some incredibly interesting people.

Our current vacancies are advertised here so please look back from time to time to see our latest exciting opportunities.

Income Officer

Full time role, 37 hours per week Monday to Friday. Up to £25k per annum depending on skills and experience.

Reporting to the Housing Manager, the Income Officer is responsible for maintaining all aspects of the rent accounting software ensuring all housing related income is collected from tenants and the recovery action for those customers in arrears. The Officer will give advice, information and assistance to help clients claim and receive their full entitlement to welfare benefits and ensure completion of relevant client paperwork.  The role will require you to  action arrears cases whilst ensuring that clear and comprehensive notes are always recorded. To recalculate rent accounts accurately to reflect any changes in circumstances and take appropriate action to deal with breaches of debt related tenancy conditions. Provide clients with accurate and appropriate advice and information about amounts payable and what payment options are available to them. Negotiate affordable repayment arrangements with current and former tenants in respect of rent arrears.

The ideal candidate will have a flexible and responsive approach to managing the role. You will be pro-active and enthusiastic about the aims and services that Launchpad provides. As well as having experience within an income management role within a general needs or supported housing setting you will also have experience of managing rent accounts and arrears caseloads; managing welfare and housing benefit claims; presenting court cases, co-ordinating housing maintenance for support services.  You will also have experience of administration, c o-ordination and working to deadlines.

The ideal candidate will also have a good level of literacy and numeracy (minimum GCSE standard, preferably A level), including strong IT skills (Word, Excel, Outlook, Rent & Accounting software). The preferred candidate will also have a relevant vocational qualification and knowledge of the social inclusion agenda including homelessness and local issues.

To apply, please download and complete the application form and forward to HR@launchpadreading.org.uk.  Sorry we’re unable to accept CVs.

Closing date for applications is 20 April 2018. Interviews week commencing 23 April 2018.

Income Officer Job Description >

Launchpad Application Form >

Floating Support Administrator

Maternity cover / part time role, 20 hours per week Monday to Friday. Up to £19k per annum depending on skills and experience.

Our Floating Support Services are provided to help develop our customers’ skills and confidence to prevent homelessness. Areas we support include tenancy sustainment, benefits and budgeting, wellbeing, education, employment and training.

This is an exciting opportunity to provide a proactive, effective and efficient administration service to the Floating Support Service Manager and the Floating Support team. This Fixed Term role to cover maternity leave is for someone who enjoys a lot of variety in their work. The ideal candidate will have excellent interpersonal skills, be very well organised with the ability to be flexible and adaptable. Competence with IT, strong office-based experience and a willingness to learn are key requirements.

To apply, please download and complete the application form and forward to HR@launchpadreading.org.uk.  Sorry we’re unable to accept CVs.

Closing date for applications is 3 May 2018. Interviews week commencing 7 May 2018.

Floating Support Administrator Job Description >

Launchpad Application Form >